Saturday, August 27, 2011

Apple, I Expected Better

Well, my second HP laptop died in two years. The one before that did the same. So, I decided it was time to exit the windows world (at least partly) and buy my first Mac. I ordered my 27" iMac on Aug 5th, the day after my birthday, because that was the start of South Carolina's three day sales tax holiday. On the 16th of August, via Federal Express, my new machine arrived. I haven't been more excited over new hardware in years. I set up (which amounted to nothing more than unpacking it and plugging it in) and powered it up. Nothing. Oh, not quite nothing. I did get a screen and a half of desperate error messages the first two times I tried and after that I got a white screen with Apples little beach ball spinning round and round forever. Recognizing a critical problem, I called Apple support. This was the only good part of the experience. Although the first tech I spoke to could not diagnose the problem, after 10 minutes or so he passed me on to second level support. This tech had me do a few more diagnostic tricks then told me a critical part of the operating system was damaged or missing. He then instructed me in setting up a download of the entire operating system (OS/X Lion). We both hung up and about 3 and a half hours later the 4GB download was finished and installed and I was up and running.


OK, so now I was up and running. As a learning exercise in this new (for me) Mac world, I decided to make an iMovie of the picture and video clips I had taken on my iPhone at the 2011 Old Time Fiddlers Convention in Galax Virginia a few days earlier. I then intended to burn a movie DVD and give it to my Cousin, who had also attended the festivities. Working a bit here and a bit there I started to learn my way around the new operating system and iMovie and finally got to where I thought I had a worthwhile movie to share. Soooo..... in iMovie, I clicked on Share, then clicked on iDVD which I understood was the software that would burn my new movie on DVD. iDVD was one of the standard pieces of software included in iLife, a package that came standard on my machine. SUPRISE!! Apple decided, with NO NOTICE to stop distributing iDVD with iLife. It's still in the menu on iPhoto but no longer included in iLife. As far as I'm concerned this is just plain FRAUD. How can they change what is included in a package without changing the name of the package or at least giving some notice. I have called Apple and left a message with the tech who helped me on the first problem and have sent them a complaint through their web comment system. Let's see what happens.